Frequently Asked Questions (FAQ)
What is the return policy?
Please get in contact with me within a 2 week window of purchase. I will be happy to provide you with store credit to use towards a future piece of jewelry, as long as the jewelry is in the condition you bought it in and unworn. I want you to be absolutely happy with your Dawn Jewelry purchase!
How long does it take for orders to be processed and shipped?
Orders typically take 1-2 business days to process before being dropped off at the mail for USPS Priority Mail shipment. As a one-woman show, I truly appreciate your understanding and support.
What shipping method do you use?
I use USPS Priority Mail for shipping, which includes tracking to ensure swift and reliable delivery. I make sure to put insurance on any orders above $100 for free! If you would like to expedite shipping, please email me, and we can arrange it with an additional fee.
Do you offer gift wrapping or special packaging?
Yes, all jewelry comes in a box. If your purchase is a gift, please let me know, and I'll make it extra special for your loved one!
Do you ship internationally?
At this time, I only ship within the United States. I apologize for the inconvenience. I am considering offering shipping to Canada in the near future. Thank you for your interest and support!
Is Dawn Jewelry responsible for lost packages?
No, Dawn Jewelry is not responsible for lost packages once they have been shipped. Once the package is handed over to USPS or the shipping carrier, it is out of my hands. However, I will do my best to assist you in locating the package and providing necessary information for any claims with the shipping carrier.
Can I request a piece that is currently out of stock?
Due to everything being one of a kind, email me, and I can see if I can accommodate your request. Some designs can be replicated, while others may not. Please note that due to the unique shapes of stones I buy, I might be able to find something similar but not exact.
Do you do resizing?
Unfortunately, I do not offer resizing services at this time. Due to the variety of gemstones used and the absence of a laser welder in my studio, resizing could potentially be damaging to some of the more fragile stones. Additionally, fingers may swell and shrink in different seasons, making precise resizing challenging. We recommend carefully selecting the best size available before purchasing.
Do you offer customization or personalized orders?
Yes, I will take custom orders and personalized requests on occasion. Please email me to discuss your unique vision, and we'll work together to bring it to life. Please note that during the busy market time, custom orders are taken on a case-by-case basis and may take 1-2 months to complete. Thank you for your understanding as I'm currently in the busy season!
How do I care for my Dawn Jewelry pieces?
To maintain the brilliance of your jewelry, store it separately in a soft pouch or a lined jewelry box. Avoid keeping your jewelry in moist places, like the bathroom. Humidity will accelerate tarnishing. Additionally, please avoid exposure to harsh chemicals. Clean your jewelry gently with a soft cloth or using soapy water to preserve its lustrous appearance, unless it is TURQUOISE or OPAL. Both Opal and Turquoise are porous stones and can absorb soap, resulting in color changing. To clean these pieces, use a polishing cloth or a damp soft tooth brush. Focus only on the metal setting, avoid touching the stone BUT if you do it get wet, just dry them off and they will be fine.
All pieces with Patina have been sealed with wax or enamel spray paint. Please keep them away from any water.
Do you work with Gold or precious metals?
Currently, I do not work with Gold or precious metals, but I hope to in the near future. I do use Gold-fill in some of my work. I am investing in new equipment to expand and create higher price point work in the future. Stay tuned for updates!